Saturday, September 13, 2008

How to Give and Gain Information During Communication?



•You may start out by requesting fact (A) but the person may give a statement of feelings and opinion (D). If that happens then accept that the person wishes to work in this area and get statements of fact (B). If so, this a strong cue you should follow.

1 comment:

challops said...

This is a fabulous collection of ideas and guidelines! I am glad i found it. I would love to add some of mine if thats possible.
I was looking for activities on managing change / stress when i found this!